to you

We aim to make your experience with Johnsons South West as seamless as possible. Our highly trained and experienced staff are committed to providing you and your company or business with excellent customer service and support, all year round.

Customer Support

Customer liaison

Our friendly South West team will ensure that all your day to day queries are dealt with quickly and efficiently, from our base in St Erth, near Hayle. If you'd like a visit from one of our team to discuss your requirements or for any other reason, please get in touch.

Reliable deliveries

Once you’ve set up your order, we’ll deliver your linen on a regular agreed basis. Our drivers follow a set schedule and route, so you can expect them to arrive at a similar time for each delivery. Of course, there are occasional traffic issues but we aim to deliver within one hour of our normal arrival time.

Expert processing

At Johnsons South West, we have the facilities and expertise to clean and service your linen to the highest standard. We have strict quality control measures in place and we’re continually investing in new stock to ensure pristine linen, every time.

Effective stock control

We’re committed to using the most up-to-date and effective methods of stock control to help keep your costs down and improve the quality of service we provide.

Customer Support

We scored 86.5% in our recent Customer Satisfaction Survey.

Ongoing service

During your first month of business with Johnsons South West, we’ll give you a call to make sure you’re happy with the service and are fully aware of all our procedures. Going forward, we’ll call to ensure you’re getting the most out of your order and are satisfied with the services you’re receiving.

Managing your linen

To ensure your linen is managed correctly, you’ll need to complete an online laundry ticket via our customer portal. Find out how to manage your linen stock levels.

Investing in our environment

At Johnson Service Group (JSG) we believe that embedding a best in class sustainability programme throughout our operations will help position us as a leader in responding to the challenges faced by the textile services industry and prove to be a differentiator for our customers. Read more click here.

The South West service team

Our dedicated team are based in St Erth, near Hayle, and are always available if you have any queries, from delivery details to requiring additional stock. If you’d like one of our team to visit you to discuss your account or any aspect of your order, please get in touch.

Accurate invoicing

If you have any queries about your invoices, please get in touch with the South West team within 7 days of receiving it.

Our Online Portal

Our online portal allows our customers to make their linen orders. It is accessible
24/7 to provide ease of use for our customers. To access please click here.

Customer survey

We aim to be the industry leader in linen rental and laundry services. This is why we employ the leadership factor to survey our customers for their honest feedback every year.

Your experiences and comments enable us to improve our products and services for all our customers. If you’d like to let us know how we’re doing at other times, please get in touch.

Download our latest Customer Satisfaction Survey results here.




Customer Support

Meet the team

We have built up a reputation through our reliable, innovative service. Our long standing staff always strive to work hard, offering impeccable customer service.

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