How to Prepare for Bank Holidays In Your Hotel
Bank holidays can be known as one of the busiest times of the year with children and adults having time off school and work. Bank holidays allow us to get away from the routine of our lives and enjoy some time away. Whilst bank holidays are good news for hotel owners, it is important to prepare for any upcoming challenges. As the saying goes, fail to prepare - prepare to fail! Bank holidays can be stressful when it comes to balancing your guests’ experience and employee workload. From hotel linen hire to how you treat your staff, here are just a few things that you could implement into your hotel to ensure your bank holiday weekend runs smoothly!
During this busy period, it might be a good idea to hire more staff to compensate for the increased number of guests visiting your hotel. Considering that bank holidays are only short, it could be a good idea to recruit temporary staff. Also, it is important that you build good team morale and spirit within the staff to ensure that productivity is high. If you have unhappy staff then they might not have the best attitude which can have a detrimental impact on your customer’s experience. Therefore having employees who provide stellar service with a smile will undoubtedly leave a lasting impression on guests.
Invest in Linen Hire
As you will have more guests arriving at your hotel, it is important to have enough linen in the hotel to accommodate for this. For instance, having table linen in restaurants will allow customers to understand that this is a clean and high-quality hotel. Considering that you’ll have more guests staying at your hotel, it is important to have extra bed linen so that all customers are able to sleep comfortably. At Johnsons South West Laundry, we can provide the best linen hire to help you in this busy period.
Steer Clear from Overbooking
As the bank holiday approaches, you’ll have increased interest when it comes to guests wanting to stay at your hotel. It is therefore imperative that you have a system in place to ensure that you do not overbook and let any customers down. Not only does overbooking make the company look unprofessional, but it can also discourage customers from visiting the hotel again in the future. Therefore having a functioning system allows you to track how many guests you have visiting whilst ensuring customers are happy.
Here at Johnsons South West Laundry, we supply specialist linen to hotels throughout the UK. We know how important it is to provide your customers with the best experience throughout the busy holiday periods, and that’s why we only supply the finest quality products. Whether it be hotel bed linen or linen tablecloth hire, we have got you covered. To find out more about the services we offer, get in touch with our team today!