5 Ways to Improve Guest Experience in Your Hotel Spa

5 Ways to Improve Guest Experience in Your Hotel Spa

Nowadays, hotels are more than just a place to sleep. They are a place to go to indulge in absolute luxury and relaxation while escaping the stress of everyday life. Many hotels are offering more amenities to deliver maximum comfort and luxury for their guests. One of these services regularly offered by hotels is a spa. Read on to discover 5 ways to improve guests' experience in your hotel spa.

1.     Greet customers well

Excellent customer service is one of the biggest factors in a positive guest experience, no matter which industry you are working in.


A spa is no exception to this and you should take time to get to know your customers and listen to their needs.


Train your staff to be helpful and welcoming to each and every one of your guests. This will help your guests to instantly feel calm and relaxed.


2.     Give your guests a spa break experience

Many hotels make the mistake of simply plonking a pool in a room and calling it a spa experience.


However, to create a true spa break experience, you have to remember that customers using your spa need something to do while they are there. Sitting in a pool alone will not keep your guests pleased for the required length of time.


You have to create areas of interest; this could be hot tubs, saunas, massages etc.


3.     Create a calming colour scheme

The colour scheme of a room can have a huge impact on how you feel. For a spa, you want guests to feel relaxed and comfortable.


To do this, try to incorporate earthy tones such as muted greens and soft browns to enhance feelings of nature.


4.     Make your spa experience unique

It is important to create a spa that is unique to your business. For example, if your hotel is located near the sea, you should mirror this in the spa with blue tones and beachy accents.


You must establish a brand story this is unique to the hotel to ensure your spa stands out against other hotels.


5.     Use luxurious linen

One of the biggest factors of a successful spa is the quality of materials you use. Using high-quality, soft linen can create a luxurious feel for any spa.


After destressing in a sauna, a crisp linen bathrobe is just what your guests need to stay warm and cosy. Not only this but high-quality linen towels can help your guests to dry off in luxury after a dip in the pool.


At South West Laundry, we offer a range of high-quality, luxury linen for your hotel, including bathrobes, towels and more.


SOUTH WEST LAUNDRY: Hotel linen hire

If you are looking for high-quality hotel linen to take your hotel spa to the next level, then look no further than South West Laundry.


At South West Laundry, we offer expert linen hire services for hotels, restaurants and cafes.


Get in touch with a member of our friendly team here today for more information.

Published on: February 13, 2023

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